Refund policy

The Tudor Tailor would like you to be completely satisfied with your purchases. If for any reason you are not satisfied with an item you have ordered, please return it, within 30 days of the date of receipt and The Tudor Tailor will refund your money or send you a replacement. 

Items should be returned unused in their original condition, including any packaging.

Please wrap goods which you are returning carefully to prevent damage.  Be sure to indicate the reason why you wish to return the goods, whether you would prefer a replacement or a refund, and your name and order number. Please note The Tudor Tailor is only able to replace identical products.

Please obtain proof of posting. This should be kept in a safe place in case you need to claim compensation from the carrier. The Tudor Tailor cannot accept responsibility for goods in transit from our customers. 

Please note that the costs for returning the item are not refundable, unless you are returning it because of an error by The Tudor Tailor or because it is damaged or defective.

The Tudor Tailor aim to process the returned items promptly. You can expect a refund in the same form of payment originally used for purchase within three weeks of receiving your return.

The Tudor Tailor regrets that returns and refunds on previously worn costumes are not possible.

Please send a message to info@tudortailor.com if you wish to return any of The Tudor Tailor’s products.

The Old Dairy
2 Trowell Road
Wollaton
Nottinghamshire
NG8 2DF
United Kingdom

This guarantee is in addition to your statutory rights.