Refund policy

 

The Tudor Tailor would like you to be completely satisfied with your purchases.

EU Right of Withdrawal If you are based in the European Union, you have the right to withdraw from your order within 14 days of delivery of the last item, without giving any reason. To exercise this right, you can log in to your account at tudortailor.com/account to request a return or cancellation, or contact us at shop@tudortailor.com.

Once you have notified us of your withdrawal, please return the items within 14 days. We will process your refund within the same timeframe as set out below.

All customers If for any reason you are not satisfied with an item you have ordered, please return it within 30 days of the date of receipt and The Tudor Tailor will refund your money or send you a replacement.

Items should be returned unused in their original condition, including any packaging.

Please wrap goods which you are returning carefully to prevent damage. Be sure to indicate the reason why you wish to return the goods, whether you would prefer a replacement or a refund, and your name and order number. Please note The Tudor Tailor is only able to replace identical products.

Please obtain proof of posting. This should be kept in a safe place in case you need to claim compensation from the carrier. The Tudor Tailor cannot accept responsibility for goods in transit from our customers.

Please note that the costs for returning the item are not refundable, unless you are returning it because of an error by The Tudor Tailor or because it is damaged or defective.

The Tudor Tailor aim to process the returned items promptly. You can expect a refund in the same form of payment originally used for purchase within three weeks of receiving your return.

The Tudor Tailor regrets that returns and refunds on previously worn costumes are not possible.

Please send a message to shop@tudortailor.com if you wish to return any of The Tudor Tailor's products.

The Old Dairy, 2 Trowell Road, Wollaton, Nottinghamshire, NG8 2DF, United Kingdom

This guarantee is in addition to your statutory rights.